Our Practice Ethos

Our Practice Ethos

To strive towards a partnership between patients and health professionals based on the following:

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at the Grove Medical Centre is committed to deliver an excellent service. We encourage patients to highlight any discrepancies and to offer the same commitment in return.

Holistic Care

We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.

Continuity Of Care

Building and maintaining a strong relationship between doctors, health professionals and patients is essential to the way we work. This is especially so in the management of ongoing problems or long term illness.

In these circumstances we encourage patients to see the same health professional and wherever possible we will facilitate this through our appointment system.

Learning And Training

We are a training practice and are committed to the training of our doctors and nurses. We believe in lifelong learning and all of our health professionals and administrative staff undergo an annual appraisal where the goals of the individual, teams and practice are discussed and an agreement on the way forward is reached.

Regular reviews act as a way of reinforcing effective performance, highlighting areas for improvement and recognising developing strengths.

We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long term illnesses. We hold monthly clinical practice meetings for learning, sharing and continued professional development and quarterly reception staff learning and development meetings. The Grove Medical practice believes in clinical supervision and life-long learning.