AI-assisted questions in online forms
1. Website news item
Suggested title: Some improvements to our online forms
Some improvements to our online forms
From 9th November, you may notice some additional questions when using our online forms to contact the practice about a health problem.
The questions are designed to help you provide useful information about your concern before a member of the practice team reviews your request.
How does it work?
Artificial intelligence (AI) uses the information you enter into the form to create up to five short follow-up questions. You will be told when AI is being used.
· The questions are optional and can be skipped.
· They will not appear for every request.
· The AI only uses information entered into your current form. It does not access your medical record.
· Your original request and any answers are reviewed by the practice team.
Does AI make decisions about my care?
No. It does not diagnose conditions, give treatment advice, decide how urgent your request is or make decisions about your care. Healthcare professionals remain responsible for reviewing your request and deciding what happens next.
Why are we introducing this?
The extra information may help us understand your needs sooner and reduce the need to contact you for further details.
Frequently asked questions
Do I have to answer the additional questions?
No. They are optional and you can submit your request without answering them.
Will everyone see them?
No. Additional questions are only shown when the system identifies that more information may be helpful.
Does the AI access my medical record?
No. It only uses information entered into your current online form.
Is information from my form used to train the AI?
Accurx, the company that provides our online forms, states that information submitted by patients through this service is not used to train the underlying AI model.
Can I still contact the practice in other ways?
Yes. [Add a short description of the practice’s other contact routes, where appropriate].
2. Privacy notice addition
Online forms and AI-assisted questions
Our online forms are provided by Accurx. When you submit a form about a health problem, the service may use artificial intelligence (AI) to create a small number of follow-up questions based on the information you enter. This helps the practice gather information that may be useful when reviewing your request.
The AI:
· only uses information entered into your current online form and does not access your NHS medical record
· does not provide medical advice or a diagnosis
· does not decide how urgent your request is or make decisions about your care
· does not replace review by practice staff
Your original request and any answers you provide are reviewed by practice staff as part of the normal care process. No decision about your care is made solely by AI.
Use of information to train AI. Accurx states that information submitted by patients through this service is not used to train the underlying AI model.
Our lawful basis. We process personal information for direct care under UK GDPR Article 6(1)(e), public task, and special category health information under Article 9(2)(h), health or social care.
Published on 23 October 2026